Cancellation & Refund Policy

We understand that circumstances can change and you may have questions about canceling a service or requesting a refund. However, because our services are deeply personalized and involve considerable preparatory work, our cancellation and refund terms are quite strict. This policy outlines how we handle cancellations, rescheduling, and refunds for services purchased from Sanjay B Jumaani. By making a payment on our website or via our provided payment methods, you acknowledge and agree to the terms of this policy.

1. No Cancellation by Client – All Sales Final

Once you have made a booking for any of our personalized services (be it a detailed Numerology report or a consultation appointment) and payment has been completed, we do not accept any client-initiated cancellations. Due to the unique nature of our work, the value we provide begins as soon as we start analyzing your details. Numerological calculations and report preparations are time-intensive processes tailored specifically to you; they cannot be reused or resold to someone else. Hence, fees once paid are non-refundable and non-transferable, irrespective of the reason for cancellation (this includes scenarios like changing your mind, no longer needing the service, or dissatisfaction with a prediction outcome). We sincerely request you to be sure of your decision to proceed before making the payment. If you have any doubts or need more information about what the service entails, please reach out to us before purchasing. Our team will gladly clarify so you can make an informed decision.

2. Exceptional Circumstances & Goodwill Consideration

While our default stance is no refunds and no cancellations, we do recognize that truly extraordinary situations can arise. In rare goodwill cases, at our sole discretion, we may choose to offer a refund or partial refund. Such exceptions might include, for example, a serious medical emergency that prevents you from availing the service at all, or an obvious error on our part that cannot be remedied in a reasonable time. It is important to understand that these instances are extremely limited and not guaranteed. Any request for a goodwill refund would be evaluated on a case-by-case basis by our management team. We emphasize that the existence of this clause is not a promise of refund, but an acknowledgement that we as a brand value compassion and will listen if you face an unexpected hardship. Should we grant a refund as an exception, we may retain a portion of the fee to cover any work already done or unavoidable costs (for example, transaction fees, taxes already paid, etc.). The remainder would then be returned to you via the original payment method or an alternative method agreed upon.

3. Service Not Delivered by Us (Our Inability to Fulfill)

Our commitment is to deliver every service that is paid for. If, due to our fault, a service you purchased is not delivered at all, you are of course entitled to a full refund or an alternative resolution. Examples might include:

• If you paid for a report and provided all necessary information, but we failed to send out your report within a significantly overdue timeframe without any valid reason or communication. (A slight delay beyond the estimated time, communicated and ultimately fulfilled, would not count as non-delivery; this clause refers to extreme cases of non-fulfillment.)
• If you booked a consultation call and, due to an error on our end (like accidentally not scheduling it or a mix-up that is solely our responsibility), the session never took place, and we cannot reschedule in a reasonable period.

In such cases, please reach out to us immediately at sbjumaani333@yahoo.com with your order details, and we will investigate on priority. If it is confirmed that we failed to deliver what you purchased through our oversight or inability, we will first offer to complete the service if possible (some clients prefer to get the service rather than a refund). If completion is not feasible or you no longer want the service because of the delay, we will issue a 100% refund of the amount you paid, including any taxes or convenience fees that were part of your charge. Refunds for our failure will be processed as soon as practicable, typically within 7-10 business days back to the original payment source (e.g., back to the same card or bank account you used). We stand by the quality and reliability of our service, and instances of non-delivery on our part are exceptionally rare. Our goal is always to either fulfill your order or make you whole if we cannot.

4. Missed Appointments / No-Show Policy

If you have scheduled a live consultation (phone or video call) with Mr. Jumaani, please note our policy for missed sessions:

• If you fail to attend the session at the scheduled time without providing the required 48–72 hours notice, it will be treated as a no-show. As outlined in our Terms & Conditions, such missed appointments are counted as forfeited. We will consider our obligation fulfilled (since the time was allotted and could not be given to someone else on short notice), and no refund will be issued for a no-show. We also typically do not offer a free re-scheduling in this scenario. However, depending on circumstances, we may allow you to request a new appointment by paying a rescheduling fee (which essentially covers the additional time slot). This is not guaranteed and is handled on a goodwill, case-by-case basis.
• If you know in advance that you cannot make your appointment, we require that you inform us at least 2–3 days prior to the meeting. In such cases, we will do our best to reschedule you once to a later available date at no extra charge. This re-scheduling is subject to availability and may be some weeks out, but we will provide you a new confirmed date/time. We do not offer refunds just because you choose to postpone; the service remains booked, and we’re simply adjusting the timing for you as a courtesy.
• If Mr. Jumaani has to cancel or misses the appointment (which, again, is rare and would typically be due to an emergency or unforeseen event on our side), we will promptly notify you and either reschedule the session as soon as possible or, if rescheduling is not acceptable to you, offer a full refund for that session. Your satisfaction and trust are our priorities, and we take our commitments seriously.

In summary, please treat a scheduled consultation as you would a professional appointment – mark your calendar, test your call setup if needed, and be ready on time. We commit to doing the same from our side. This mutual respect ensures everyone’s time and energy are valued.

5. Process for Refund Requests

If you believe you are entitled to a refund under the terms of this policy (for example, due to non-delivery or a pre-agreed exceptional case), or if you want to discuss an issue, please follow this process:

• Contact Us: Send an email to sbjumaani333@yahoo.com with the subject line “Refund Request – [Your Name]”. In the email, include your full name, the service purchased (e.g., Lifetime Numerology Report or Consultation Package 1/2), the date of payment, and a brief explanation of the situation (e.g., “I have not received my report even though it’s been X weeks beyond the expected date,” or “I missed my appointment due to hospitalization, here’s proof, can I reschedule or get a refund?”). You may also call our support number +91-9870052645 for urgent issues, but we will likely ask for an email as well to document the request.
• Verification: Our team may need to verify your claims. This could involve checking our records for delivery status, confirming any prior communications, or in exceptional cases, requesting supporting documents (for instance, if a medical emergency was cited, providing a note or any evidence just to justify the goodwill exception). We do this not to make things difficult, but to ensure the policy is applied fairly and not misused.
• Resolution: We aim to respond to all refund or cancellation-related queries within 2 business days. After evaluating, we will let you know the outcome and the next steps. If a refund is approved, we will inform you of the amount and method of refund. If a reschedule or alternative solution is provided, we will give details and ask for your confirmation. If a request is denied (for example, if it doesn’t meet our policy criteria), we will provide a clear explanation.
• Refund Processing: Once a refund is agreed upon, we will process it promptly. The time it takes for the money to reflect in your account can vary depending on the payment method. Typically, once processed on our end, credit/debit card or online banking refunds may take 5-10 business days to reflect (this is due to banking processing times). UPI or wallet refunds might be faster. If the payment was via PayPal or another international gateway, refund would be issued through the same and may take a few days. We will do our part swiftly and keep you updated. If you don’t see the refund by the promised timeframe, please let us know so we can follow up with the payment processor.

6. Duplicate or Erroneous Payments

In the event that you mistakenly make a duplicate payment for the same service (for example, the payment page was refreshed and you were charged twice, or you accidentally paid twice through different methods), don’t worry – we will absolutely refund any extra amount received. Our system or team usually flags such instances, but we also encourage you to inform us if you notice a double charge. Upon verification of the duplicate transaction, we will reverse the extra payment back to you. Note that the refund of a duplicate may exclude any non-recoverable transaction fees or taxes that were incurred on our end (since those might have already been taken by the payment processor or government). We will show you the calculation, if any such deductions apply, and typically we try to get the full amount back for you. Similarly, if a payment was made in error (e.g., wrong amount or for a service not intended), contact us immediately – if we have not initiated the service, we can refund the incorrect payment and then guide you to correctly pay for what you need. Our aim is to be fair and helpful in resolving payment mistakes.

Also, if a payment is deducted from your account but not reflected in our system (this can happen rarely if there’s a technical glitch at the payment gateway), we will work with you and the payment provider to trace it. If the payment truly didn’t reach us, the amount usually bounces back to your bank automatically within a few days. If it reached us later or in duplicate, we’ll return it. Transparency and honesty in financial dealings are part of our core values.

7. No Refund for Dissatisfaction of Service

Numerology is a field that involves guidance and probabilistic predictions. While many clients find our services insightful and life-enhancing, we acknowledge that satisfaction can be subjective. It is possible that you might not hear what you hoped for, or a prediction might not make sense immediately. Our policy is that we do not provide refunds on the basis of dissatisfaction with the content of the report or consultation. We put sincere effort and expertise into each reading, but we cannot guarantee that it will meet a specific expectation or guarantee outcomes (as life is ultimately in one’s own hands and subject to many variables). We encourage you to approach the service with an open mind and understand that sometimes the advice might challenge you or require patience to see results. If you have questions or need clarification on your report, we are happy to answer those to help you understand the guidance better. Mr. Jumaani often entertains a follow-up question or two via email after a consultation to ensure clarity. However, lack of expected results, disagreement with advice, or any form of subjective dissatisfaction cannot be grounds for a refund, given the nature of our work. We appreciate your understanding on this point.

8. Changes to this Policy

We reserve the right to update or change our Cancellation & Refund Policy as needed. Regulatory changes or improvements in our processes might reflect in modifications to these terms. Whenever we make a significant change, we will update the “Last Updated” date at the top of this page. For major changes, we may also notify clients via email or a notice on our website. It’s a good practice to review policies periodically, especially before making a new purchase. By continuing to use our services after any changes are made to this policy, you accept the revised terms. If you do not agree with a change, please contact us and refrain from using the service for new purchases until the issue is resolved or you decide to accept the policy.

9. Contact for Cancellation/Refund Queries

If you have any questions about this Cancellation & Refund Policy or if you need to discuss a specific situation, please reach out to us. We strive to handle each inquiry with empathy and fairness, reflecting our brand’s approachable and integrity-driven ethos. You can contact our support team as follows:

• Email: sbjumaani333@yahoo.com
• Phone: +91-9870052645 (Monday–Friday, 10:00 am – 6:00 pm IST)

When contacting, please provide any relevant details (your name, date of purchase, service booked) so we can assist you more efficiently. We are here to help clarify any doubts you might have about our policies before you make a purchase, and to support you in case you face any issues after purchase. Your peace of mind is important to us, and while we must maintain policies to manage our one-of-a-kind services, we also commit to treating every client with respect, understanding, and honesty.