Privacy Policy

Your privacy is of utmost importance to us. This Privacy Policy explains how Sanjay B Jumaani (“we”, “our”, or “us”) collects, uses, shares, and protects any personal information you provide when you use jumaani.com (“the website”) or our services. By using the website or submitting information to us, you agree to the collection and use of information in accordance with this policy. We have crafted this policy in a clear and approachable manner, reflecting our commitment to integrity, transparency, and the trust you place in us.

1. Information We Collect

Personal Information: When you engage our services or contact us, we may collect personal data necessary to fulfill your request. This includes details such as your full name, date of birth, time and place of birth (if needed), father’s or spouse’s name (particularly for certain Numerology analyses), email address, phone number, and any other details you voluntarily provide on consultation forms (for example, questions or areas of life you’re seeking guidance on). If you choose to make a payment on our site, you may be asked to provide billing information; however, we do not directly collect or store sensitive financial information like full credit card numbers – that data is handled securely by our payment gateway (Razorpay/associated banks). For international clients using PayPal or other methods, similar principles apply: we receive confirmation of payment but not your financial account details.

Automatic Information: When you visit our website, certain technical information may be collected automatically. This can include your IP address, browser type, device information, pages visited, and the date/time of access. We use cookies and similar technologies sparingly, primarily for improving user experience (see Cookies & Tracking below). This automatic data does not usually identify you by name, but it may be linked to your user account or booking if applicable.

Communication Records: If you correspond with us via email, WhatsApp, phone, or other channels, we may keep records of that communication. This helps us maintain context for your consultations and improves our customer service. Voice or video call sessions with Mr. Jumaani are generally not recorded by us unless explicitly stated and consented to (for example, if we plan to send you a recording as part of the service, we would ask permission). You are likewise requested not to record or publish the session without informing us.

2. How We Use Your Information

We collect and use your personal information solely for legitimate purposes associated with our Numerology services and in compliance with applicable laws. The uses include:

• Service Delivery: We use your information (like name and birth details) to prepare your personalized Numerology reports and to provide consultation services. These details enable us to perform accurate calculations and analyses. Your contact information (email, phone) is used to send you reports, schedule sessions, and communicate updates or clarifications related to your service.
• Customer Support: Information you provide allows us to respond to your inquiries, confirm appointments, handle any requests or complaints, and ensure you have a smooth experience.
• Transaction Processing: Details related to payments (such as your name as on card or partial card info that we might see, and the amount paid) are used to confirm and track payment status. We may also use your contact information to send payment receipts or notifications. (Note: Full payment processing is handled by third-party secure gateways; see Data Sharing below.)
• Improving Our Services: We may analyze feedback you give or questions you ask to improve our offerings. For instance, if many users inquire about a certain aspect of Numerology, we might create a FAQ or article about it. Any usage data (like which pages of our site are visited often) helps us optimize our website and services to better serve you. These analyses are typically done in aggregate and do not focus on individual personal details.
• Updates and Marketing (Limited): We value a respectful communication approach. We do not bombard our clients with marketing emails, and we will never sell your data for marketing lists. If you are an existing client, we may occasionally send you gentle updates about new services, upcoming events, or Numerology insights that we believe could benefit you – but this will be infrequent and mindful. You will always have the option to opt-out or unsubscribe from such communications. If you are not a current client, we will not add you to any mailing list unless you explicitly subscribe.
• Legal Compliance and Protection: In rare cases, we may process or disclose your information to comply with a legal obligation, enforce our terms and policies, or respond to valid legal requests (such as a court order). We may also use data to detect and prevent fraud or other security issues. For example, if someone attempts an unauthorized transaction or a fraudulent chargeback, we may use and share relevant data to investigate and address the situation.

3. Data Sharing & Disclosure

We treat your personal information with strict confidentiality. We do not sell, rent, or trade your personal data to any third parties for their marketing or any other purposes. We only share your data in the following limited contexts:

• Service Providers: We utilize trusted third-party service providers to facilitate certain functions – for example, Razorpay for payment processing, or email service providers to send out communications. These providers are given only the information necessary to perform their specific services (e.g., Razorpay receives your payment details, email service gets your email address for sending messages). They are contractually obligated to keep your information secure and to use it solely for the purpose we dictate.
• Team Members: Internally, the information may be accessed by authorized team members of Sanjay B Jumaani (including Mr. Jumaani himself and a small support staff) on a need-to-know basis. All team members are bound by confidentiality. For instance, an assistant may organize your information for Mr. Jumaani to do the reading, but they are trained to handle it discreetly and professionally.
• Legal Requirements: We may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or government request, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of users or the public, or (iv) protect against legal liability. For example, if required by a law enforcement investigation or to enforce a court order, we will comply as mandated by law.
• Business Transfers: This is an unlikely scenario, but we note it for completeness. If ever there is a future reorganization of our practice, such as a merger, acquisition, or transfer of operations to another entity, your information might be transferred as part of that arrangement. If that happens, we will ensure that the new entity either continues to honor this privacy policy or provides notice and obtains consent for any changes.

Apart from the above, we do not share your personal details with any other individuals, companies, or entities. Your trust is our asset, and we guard your information diligently.

4. Data Security Measures

We are committed to protecting your personal data from unauthorized access or disclosure. We implement appropriate technical and organizational security measures to safeguard the information we collect. These measures include, but are not limited to:

• Secure Transmission: Our website is secured via SSL (Secure Socket Layer) encryption. This means that when you enter personal information on our site (such as filling out a consultation form or making a payment), the data is encrypted during transmission to prevent eavesdropping. You should see a padlock icon in your browser indicating a secure connection whenever you input sensitive data.
• Payment Security: All online payments are handled through Razorpay, a PCI-DSS compliant, highly secure payment gateway. Razorpay and associated banks handle your card or bank details directly on their secure servers. We do not see or store your full card numbers or banking passwords at any point. Razorpay only sends us a confirmation that payment was completed (or not). For UPI and other modes, similar secure processes are followed.
• Restricted Access: Internally, access to personal data is limited to the minimal number of people who need it to serve you. Our computers and devices are protected by strong passwords and security software. Any printed personal information (e.g., if a chart is printed for analysis) is kept confidential and disposed of securely if no longer needed.
• Data Storage: Personal data that we store electronically (like your reports or contact info) is kept in secure systems with up-to-date security patches and firewalls. We also perform regular backups to prevent data loss, and those backups are protected as well.
• Retention: We retain your personal data only as long as necessary for the purposes outlined in this policy. For example, if you have received a report, we might keep a copy of that report and your details for a certain period in case you come back with questions or for a follow-up consultation. However, if you wish for your data to be deleted after the service is completed, you have the right to request erasure (see Your Rights below) and we will honor such requests in line with applicable law.

Despite all these measures, it’s important to understand that no method of transmission over the internet or method of electronic storage is 100% secure. We thus cannot guarantee absolute security. However, we continually update our practices to respond to new threats and to ensure a high standard of security is maintained. In the unlikely event of a data breach that affects your personal information, we will notify you and the appropriate authorities as required by law.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies primarily to enhance your browsing experience and to collect usage data that helps us improve our site. Cookies are small text files placed on your device when you visit a website. They allow the site to remember your preferences or recognize you on subsequent visits. For example, a cookie might remember that you logged in or the fact that you have visited certain pages, so that these tasks can be faster or tailored on your next visit.

We generally use the following types of cookies:

• Essential Cookies: These are necessary for the website to function correctly. For instance, if our site has a client login area or a multi-step form, cookies might be used to keep track of your session. Without these, certain services may not be available.
• Performance/Analytics Cookies: We may use tools like Google Analytics or similar to collect anonymized information about how visitors use our site (e.g., which pages are popular, how long users stay, what countries visitors are from). This data helps us understand user behavior and improve content and navigation. The information collected by these cookies is aggregated and does not directly identify individuals.
• Preference Cookies: If applicable, these cookies remember your preferences (like language selection or font size) to provide a more personalized experience.

Your Choices: When you first visit our site, you may see a notification about cookies. By continuing to use our site, you consent to our use of cookies. However, you have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can also clear cookies from your browser at any time. Please note that disabling cookies may affect the functionality of our site; some features might not work as intended if cookies are turned off.

Aside from cookies, we do not use any invasive tracking methods. We do not use advertising trackers or social media pixels to target you with ads. Any tracking in place is solely for our internal analytics and service quality improvement.

6. International Data Considerations

Our services are available to clients around the world, and as a result, your personal data (such as name, birth details, etc.) may be transferred to or accessed from India, where our team is based. India currently does not have a comprehensive cross-border data transfer law, but please know that regardless of where you are located, we handle your data with the same level of care and security described in this policy. By providing your information, you consent to the transfer of your data to India and potentially to other countries if our service providers (e.g., email or payment gateways) have servers located elsewhere. We ensure that any such transfers are done in compliance with relevant data protection requirements and that your data remains protected. We also endeavor to comply with any local data protection regulations that may apply to us (for example, if you are in the EU or UK, we respect your rights under GDPR; if you are in California, we respect CCPA provisions, etc., to the extent applicable and practical for a small advisory practice). Our goal is simple – to respect and safeguard your privacy no matter where you live.

7. Your Rights and Choices

We believe in being transparent and fair in how we handle your data. Depending on the laws applicable to your jurisdiction, you may have some or all of the following rights regarding your personal information:

• Access and Correction: You have the right to request details of the personal information we hold about you. We will be happy to provide you with a copy of your data, and correct it if it’s inaccurate or outdated. For example, if you change your email address or realize you provided a wrong birth date, please inform us and we will update our records.
• Withdrawal of Consent: Where we rely on your consent to use your information (for example, for sending optional marketing emails), you have the right to withdraw that consent at any time. Simply unsubscribe from the mailing or let us know, and we will cease that use. Note that for essential communications related to your service (like sending your report or scheduling information), we will continue to use your contact info as needed to complete our contract with you.
• Deletion (Right to Erasure): You can request that we delete your personal information. If you wish, after your service is concluded, we can erase your personal data from our active databases (excluding data we may be required to retain for legal/tax purposes or backup archives). For instance, if you have received your report and do not want us to keep your details on file, just send us a deletion request. We will process such requests in a reasonable time frame, provided there’s no lawful reason to retain the data. Do note that if you request deletion and later seek another consultation, you would need to provide your details again as we would no longer have your history.
• Object or Restrict Processing: You may have the right to object to or ask us to limit the processing of your data if you believe we have more information than necessary or are using it in a way you are not comfortable with (within the bounds of agreed service). We will address such concerns by explaining the necessity or adjusting our practices if appropriate.
• Complaint: If you have any concerns about how we handle your data, we kindly request you to contact us first so we can try to resolve it. However, you also have the right to lodge a complaint with the data protection authority or relevant regulator in your country.

To exercise any of your rights or for any questions about your data, you can reach out to us at sbjumaani333@yahoo.com. We may need to verify your identity before fulfilling certain requests (to ensure that we don’t disclose or delete data at the request of someone other than the data owner). We will respond to your inquiry or request as promptly as possible, and at most within the timeframes required by law.

8. Children’s Privacy

Our website and services are not directed to minors (generally understood as individuals under the age of 18), and we do not knowingly collect personal data from minors without parental consent. Numerology consultations are typically sought by adults for themselves or sometimes by parents for their children (e.g., naming a newborn or checking a child’s Numerology). If you are under 18, please use this site only with involvement of a parent or guardian. If we discover that we have inadvertently collected personal information from a child without proper consent, we will delete that information promptly. Parents or guardians with any concerns about personal data of their children should contact us, and we will be glad to assist.

9. External Links

Our website may contain links to external websites, such as media articles, YouTube videos, or other resources that we think might be useful or interesting. Please note that once you leave jumaani.com and land on a third-party site, we do not have control over that external content or their privacy practices. This Privacy Policy applies solely to information collected by our website and services. We encourage you to exercise caution and review the privacy statements of any other site you visit via links on our site. We are not responsible for the protection and privacy of any information which you provide while visiting third-party sites.

10. Compliance with Indian Laws

We operate in India, and as such, we comply with applicable Indian data protection and privacy laws. We adhere to the provisions of the Information Technology Act, 2000 and its relevant rules, as well as any other applicable regulations or guidelines issued by the Government of India concerning data protection. We are also mindful of the principles outlined in the more recent Digital Personal Data Protection Act (DPDP) 2023, even as detailed rules under this act continue to evolve. In essence, we commit to:

• Only collect and process data for lawful and necessary purposes as described to you.
• Implement reasonable security safeguards to protect your data (as detailed above).
• Not retain personal data longer than needed for the purpose of processing (subject to legal requirements for retention).
• Respond to your grievances and requests regarding your personal data in a timely manner.

By availing our services, you also agree to comply with applicable data and privacy laws. For instance, you should only provide us information that you have the right to provide, and you should not misuse any data from our site in ways that violate others’ privacy.

11. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make significant changes, we will notify users either by posting a prominent notice on our website or by sending an email notification to our active clients, where appropriate. The “Last Updated” date at the top of this policy will always indicate when the latest changes were made. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any modifications to this policy will constitute your acknowledgment of the changes and your consent to abide by the updated policy.

12. Contact Us (Privacy Questions)

If you have any questions, concerns, or suggestions regarding this Privacy Policy or how we handle your data, please do not hesitate to contact us. We truly value the trust you place in us with your personal information and are committed to safeguarding it. You can reach our data privacy point of contact at:

• Email: sbjumaani333@yahoo.com
• Phone: +91-9870052645 (available Monday–Friday, 10am–6pm IST)
• Postal Mail: Sanjay B Jumaani, 402 United Heights, Mogul Lane, Mahim, Mumbai – 400016, Maharashtra, India (Attn: Privacy Officer)

We will be glad to hear from you and will endeavor to address your inquiry promptly and empathetically. Your privacy and satisfaction are paramount to us, and we continually strive to maintain the highest standards of integrity and care in our interactions with you.